Privacy Policy

Last updated: January 2026

At Havenki, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information.

1. Information We Collect

We collect information you provide directly, including:

  • Contact Information: Name, email, phone number
  • Account Data: Login credentials, profile information
  • Inquiry Data: Property preferences, messages, viewing requests
  • Partner Data: KYC documents, payment information (for partners)

2. How We Use Your Information

We use your information to:

  • Provide and improve our services
  • Match you with suitable properties
  • Communicate about inquiries and updates
  • Process partner commissions and payments
  • Send newsletters (with your consent)
  • Comply with legal obligations

3. AI-Powered Features

Our platform uses AI to enhance your experience, including property matching, lead scoring, and automated communications. AI processing is done securely and your data is not shared with third-party AI providers beyond what is necessary for service delivery.

4. Data Sharing

We may share your information with:

  • Property owners/agents (for viewing requests)
  • Service providers (email, hosting, payment processing)
  • Legal authorities (when required by law)

We never sell your personal data to third parties.

5. Data Security

We implement industry-standard security measures including encryption, secure hosting, and access controls. However, no method of transmission over the internet is 100% secure.

6. Your Rights (GDPR)

Under GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing
  • Data portability
  • Withdraw consent

To exercise these rights, contact us at [email protected]

7. Cookies

We use essential cookies for platform functionality and analytics cookies to understand usage patterns. You can manage cookie preferences in your browser settings.

8. Data Retention

We retain your data for as long as necessary to provide services and comply with legal obligations. Inactive accounts may be deleted after 24 months.

9. Updates to This Policy

We may update this policy periodically. Significant changes will be communicated via email or platform notification.

10. Contact

For privacy-related inquiries, contact our Data Protection Officer at [email protected]

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